So there I was minding my own business in my local video store when it happened. I wasn’t trying to cause any trouble or disrupt the status quo. I had (or so I thought was) a simple question for the clerk. But after waiting my turn in line, she said:
“You’re gonna have to talk to her (pointing to someone else in a totally different line). She’s the manager on duty.”
Yep. I got the “you’re gonna have to..” line. Sometimes we don’t even notice it because we hear it all the time:
- “You’re gonna have to call back later when someone is here to help you.”
- “You’re gonna have to stand in that line (pointing to the longest line).”
- “You’re gonna have to face it, you’re addicted to love.” (I couldn’t resist)
- “You’re gonna have to fill out these forms before I can process that for you.”
And why does the “you’re gonna have to…” line always mean extra work for the customer? You never hear:
“You’re gonna have to sit down right here in this comfy chair, have a nice tall glass of lemonade and listen to the soothing sounds of Kenny G while I take care of that for you.”
(Okay, maybe the “Kenny G.” part ruined it for you but you get my point, don’t you?)
What’s your best “you’re gonna have to…” line? What is the craziest one that you’ve heard? What should we use instead of this line? Should someone be fired for using this line on a customer?
What say ye?