My wife and I signed a contract to build a new home. After about a week of planning and dreaming, the builder came back to us and said that we could not build the house plan that we had chosen on the lot that we had chosen because the lot right next to it would only hold the house plan that we had chosen – follow? (The builder has a rule that the same house plan cannot be on two neighboring lots). For our troubles, the company said it would give us some money to go towards upgrades.
After choosing another lot and another house plan (one that I think will be better for us in the long run) and after a couple of weeks of waiting to see if our contract was approved, we noticed that other families that signed their contracts around the same time as we did were getting their approved contracts back. When we inquired about why our contract was taking so long, we were told, “Oh, the money the we proposed to give you because of your troubles needs to be signed off by several people before it can be approved. It usually takes longer.”
Here’s my thought: If someone runs into a snag during the purchasing process, not only should the resolution not take any longer than the normal process, it should be flagged so that it is resolved even faster than the normal process.
What are your thoughts?