Julie cut my hair today. She asked me something that not many people that cut my hair ask. She asked, “Is there anything else at all that I can do for you?”
Most of my haircuts end with “there you go!” Which is fine. But asking a customer if you can do anything else or if they found everything they were looking for in your store (as long as you are sincere…we can tell the difference!) is a small gesture that can go a long way.
Tip: When working with customers, don’t assume you are done with the transaction unless the customer tells you they are done (and don’t forget to ask… sincerely).
Filed under: Business, Customer Service, Marketing
